[information cannot be modified after placing an order] the receiving information filled in by the user at the time of placing an order will be used as your final receiving information after your successful purchase. Once submitted, it cannot be changed. The information includes name, telephone number, receiving address, invoice title, model, color, etc.
[sales area restriction] due to logistics and distribution reasons, the following areas cannot be delivered temporarily. Please know before purchasing. Including Hong Kong, Macao and Taiwan, Diaoyu Island, Xinjiang, Gansu, Tibet, Qinghai, Ningxia, Inner Mongolia, Jilin, Heilongjiang and some remote areas. Due to the protection of trees, all wooden packages are not available for sale in Huangshan area of Anhui Province. Due to policy reasons, Haikou City in Hainan Province, Guangzhou City in Guangdong Province and Shanghai city are not open for sale temporarily. Please understand. We are very sorry for the users who can not participate in this purchase. We will continue to improve our logistics channels and strive to send them to users all over the country as soon as possible. At the same time, we will screen the order information every day. If the order can not be delivered, we will take the initiative to contact you to cancel the order. Please keep the phone unblocked.
[about delivery] the logistics and distribution service is provided by Nishun and Shunfeng. The logistics company will deliver qiniu to your downstairs. Due to product packaging, weight and other reasons, we do not provide delivery service upstairs, please understand. You can log in niu.com , enter “my orders” to learn about the order information.
[about invoice] the default invoice issued by qiniu Electric is electronic invoice. The invoice title is subject to your order. Once the order is submitted, the information cannot be changed. Users can go to the official website ten working days after receiving the goods（ www.xxx.com ）View the e-invoice. If you need to replace it with a paper invoice, you can click the button on the electronic invoice page to replace it. The paper invoice will be sent to you by express within 10 working days after receiving your application.
[about licensing]Due to the differences in the regulations of electric vehicle license plate management and government regulation in different provinces and cities. Please consult the relevant local management department to confirm the local registration management and control scheme.
The regions that may be involved in the licensing requirements are: Shanghai, Shenzhen, Guangzhou, Changsha, Wuhan, Nanchang, Nanning, Fuzhou, Xiamen, Haikou, Sanya, Tianjin, Chengdu, Changzhou, Nantong, etc.
If there is no compulsory registration requirement in other regions, you can purchase it on your own.
Nanjing (Nanjing Qinhuai District Jiqing Road store, Nanjing Qinhuai District Jiqing Road store; Nanjing Xuanwu District Bancang Street store, Nanjing Xuanwu District Bancang Street No. 9), Suzhou, Changzhou, Nantong and other areas can apply for the license plate through the calf electric off-line service outlets, and the service outlets will charge corresponding fees according to the assistance items.
If the products can not be licensed, qiniu will not be responsible for any loss.
[logistics progress query] you can query the logistics status in “my order” or go to the official website of the corresponding logistics company according to the logistics order number.
[about service outlets] at present, qiniu has more than 1000 cooperative experience stores in China, covering 23 provinces and cities in China. Among them, Hong Kong, Macao, Taiwan, Xinjiang, Gansu, Qinghai, Ningxia, Inner Mongolia, Jilin and Heilongjiang have not set up after-sales maintenance outlets for the time being. We will improve the network in the whole country as soon as possible, please look forward to it.
[about freight] the national unified charging standard of qiniu electric vehicle is: nqi series 288 yuan / set; MQI + series is 278 yuan / set; uqi / uqis / uqi + / uqis series is 200 yuan / set; in order to give back to customers, the freight charges in different regions are reduced to different degrees, and the fee standard is subject to the following single page.

• Qiniu electric provides a national unified service hotline, and all users’ service needs and complaints will be answered quickly.
• Qiniu electric provides online customer service and provides professional technical consultation and service consultation for users in time. (forum online services are “Kai Niu electric forum customer service forum”, micro-blog online services for Sina micro-blog public number “Kai Niu official account service”).
• Qiniu Electric has more than 1000 authorized service centers in China, which can provide users with one-stop worry free service.
• Qiniu electric adopts systematic management background, which enables users’ data information to be managed by professional archives.

Within 7 days after receiving the electric vehicle, the authorized person will provide you with free service if the vehicle is damaged. (except for the special products which are marked on the product introduction page, such as customized version, which do not enjoy the service)
You can call customer service 400-6388-666 to make an appointment for door-to-door service with customer service personnel. The staff of qiniu electric authorized service center will contact you for on-site treatment.
The commodity price of the consumer shall be returned to the corresponding payment account of the order within 7 working days from the date of receiving the returned goods.
Detailed terms and conditions:
7 days return without reason is only valid for products sold on calf certification website.
The user’s return without reason within 7 days does not include the following behaviors: loss of San Bao certificate and invoice, artificial damage, damage of warranty and anti-counterfeiting label, damage of product appearance, loss of spare parts and gifts on board, and accumulated travel of more than 50 km, which may affect the secondary sales. In case of return, the authorized service center of calf company will conduct on-site inspection within 72 hours after receiving your application and refund within 9 days after confirming that it meets the return standard. Please send the goods and invoice to the on-site inspection personnel, and we will refund you after receiving the goods and invoice. If the invoice is not sent back or lost, the user shall bear all the losses. If the product you receive is of product quality problem, or the product received is inconsistent with your actual purchase order, the cost will be borne by calf electric.
* if the time delay is caused by the user, the on-site inspection time will be postponed accordingly.
* the accumulated mileage is not the data when the user submits the return application, but the mileage data at the actual return acceptance.
* after the user submits the return application, the official staff will provide free door-to-door service to collect the vehicle. Please do not ride again.
Freight Description:
If the goods are returned due to non quality reasons (i.e. no reason to return within 7 days), they are divided into the following four situations:
① If there is no reason to return the products without parcel post, you are required to bear the logistics costs and vehicle recovery costs of the vehicle, including the site visit costs, vehicle quality inspection costs, product packaging and transportation costs, etc. the vehicle recovery costs are (nqi 288 yuan / MQI + 278 yuan / MQI 268 yuan / uqi 248 yuan)
② If the vehicle is a parcel post product, the return fee (nqi 288 yuan / MQI + 278 yuan / MQI 268 yuan / uqi 248 yuan) should be borne for returning the goods without reason.
③ If the goods are rejected, although the two-way logistics costs are actually incurred, considering the user experience, you only need to bear the logistics costs of vehicle delivery, which is subject to the freight paid when the vehicle is actually purchased in the region.
④ If it is a parcel post product and you refuse to return it, you need to bear the logistics cost of nqi 288 yuan / MQI + 278 yuan / MQI 268 yuan / uqi 248 yuan; if you return the goods after signing in, you need to bear the vehicle recycling cost nqi 288 yuan / MQI + 278 yuan / MQI 268 yuan / uqi 248 yuan.
? if the return is caused by the quality problem of the goods or the goods received are inconsistent with the purchase order, the return cost shall be borne by calf electric.
? if you do not agree with the vehicle recovery fee after signing, you can choose to send the product back by yourself. As the electric vehicle is a large commodity, it is easy to scratch during transportation. You need to bear the risk of goods damage, missing pieces, high mailing costs and other risks in the process of goods return. If the goods we receive do not match the goods sent, we will choose to reject them. If you choose us to recycle the vehicle, you will have nothing to do with any loss during transportation after the vehicle is taken away.

Qiniu’s brand value extends from products to daily use. According to big data analysis, after a period of time and mileage, daily wear and tear will make the vehicle no longer in the best and most comfortable riding state. Each calf is recommended to obtain at least three adjustments covering eight tests during the first year of use. Through preventive adjustment and calibration, the whole vehicle can be kept in a better state to ensure riding comfort and safety.
All maintenance items are shown in the table below. The actual maintenance items will be flexibly selected according to the vehicle type, riding mileage and time: